Privacy Policy
Last updated: December 21, 2025
Introduction
At Lunacalli ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register on our website
- Place an order
- Subscribe to our newsletter
- Contact us with inquiries
- Participate in promotions or surveys
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communications with our customer service team
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device information (browser type, operating system, device type)
- IP address and general location
- Pages visited and time spent on our site
- Referring website or source
- Shopping behavior and preferences
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send transactional emails (order confirmations, shipping updates)
- Provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site
- Marketing cookies: Used to deliver relevant advertisements
- Preference cookies: Remember your settings and preferences
You can manage your cookie preferences through our cookie consent banner or your browser settings.
Sharing Your Information
We may share your information with:
- Service providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
- Analytics partners: To help us understand website usage
- Legal authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
Your Rights
For All Users
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Unsubscribe from marketing communications
- Request deletion of your account
For EU/EEA Residents (GDPR)
Under the General Data Protection Regulation, you have additional rights including:
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
For California Residents (CCPA)
Under the California Consumer Privacy Act, you have the right to:
- Know what personal information is collected
- Know if your personal information is sold or disclosed
- Say no to the sale of personal information
- Access your personal information
- Request deletion of your personal information
- Not be discriminated against for exercising your rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@lunacalli.com
- Address: Lunacalli, [Business Address]